Terms & conditions | Aidacare
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Terms & Conditions


In these terms of use ("Terms of Use"), "we", "us" or “our” means Aidacare ABN 40 134 398 833. By using this website, you agree to be bound by these Terms of Use.  If you do not agree to these Terms of Use, you must refrain from using this website or making a purchase from this website.
We may from time to time amend, update or change our website, including these Terms of Use, at any time.  Amendments will come into effect from the date they are published on this website.

The content contained on our website is protected by copyright. You may use our website only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the content on our website, or create any other material using content on our website, without obtaining our prior written consent.
Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining our prior written consent.

We make no representations about websites accessed through this site which are not maintained, controlled or created by us. We do not endorse these sites and are not responsible for their content.
Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this website.


Information on this site is provided "as is" without warranty of any kind. Information on this website may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. We have a policy of continuous improvement of products and reserve the right to make improvements or changes to products without notice.


Due care has been taken to ensure all of the information displayed on www.aidacare.com.au is accurate. All measurements, images, colours, specifications and product information is to be used as a guide only. Aidacare and our suppliers reserve the right to modify the design or appearance of any product displayed on our website without prior notice however we strive to ensure our website is an accurate representation of the promoted products.

Aidacare are not liable for any loss suffered in connection with the use of this website or a linked website. To the extent permitted by law, we do not accept responsibility for any loss or damage which you may suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on the content contained on or accessed through this website.

To the extent permitted by law, any condition, warranty or guarantee which would otherwise be implied into these Terms of Use is hereby excluded.

Nothing in these Terms of Use excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the Australian Consumer Law or any similar law which cannot be excluded, restricted or modified. To the fullest extent permitted by law, our liability to you for a breach of a non-excludable right is limited, at our sole discretion, to the resupply of the products again or the payment of the cost of having the products supplied again.

Your use of the website

You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

Privacy Policy

Our Privacy Policy explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

Contact us

If you need to contact us for any reason, please do so using the contact details below:
Aidacare Customer Care Team 
Telephone: 1300 133 120 or email: online@aidacare.com.au or click here

Returns Policy

Australian Consumer Law

Products sold by Aidacare Pty Limited ABN 40 134 398 833 (Aidacare) come with guarantees that cannot be excluded under Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  

A "major failure" as defined in the Australian Consumer Law broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the Australian Consumer Law.

Consumer guarantees cannot be excluded and are in addition to any express warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy. 

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au 

Express Warranty 

In addition to all rights and remedies to which consumers may be entitled under Australian Consumer Law and any other relevant legislation, Aidacare offers a further Express Warranty for products.

The benefits given to consumers by the Express Warranty are in addition to other rights and remedies that may be available under a law in relation to the products to which the Express Warranty relates. This Express Warranty does not exclude, restrict or modify any such statutory rights or remedies.

Aidacare warrants the products sold by it are free from defects in material and workmanship for the warranty periods specified.

When will goods be accepted for return?

1. When there is deemed to be a breach of a Guarantee under Australian Consumer Law or other applicable consumer protection laws or regulations; or 

2. When there is deemed to be a breach of any express warranty given by Aidacare or the manufacturer of the goods, and the goods are returned in accordance with the terms of that warranty.

No change of mind returns

Please choose carefully as returns and refunds are not possible where you have changed your mind, made a wrong selection or found the goods cheaper elsewhere. Please carefully review the goods and ask as many questions as possible to decide the goods are appropriate for you before proceeding with your final purchase.

Assessment and condition of goods for acceptable return

Aidacare reserves the right to assess the eligibility of goods before accepting them for return. This includes reviewing the condition and age of the goods.

All goods that a customer wishes to be assessed for return must be: 

(a)   accompanied by valid proof of purchase documentation from Aidacare; 

(b)  unaltered, unmodified, unmarked, undamaged and complete with instruction manuals, tags, labels and accessories supplied with the goods as part of the purchase;

Please note that it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Aidacare will endeavour to procure such assessment within a reasonable time.

While goods are being assessed, Aidacare will not be deemed to have accepted the goods for return.

Non-returnable goods

Other than any remedies under Australian Consumer Law or other relevant legislation, goods which are used in a way or environment that would create OH&S and hygiene risks may not be returned. This includes any goods that may have been soiled or exposed to biological contamination. This also includes but is not limited to goods used for: bathroom & bathing; toileting; toileting & hygiene slings; stockings & undergarments; pillows, bedding & protectors; continence products; bracing & supports; compression garments; personal kitchen aids; cutlery & crockery. 

Customised or special orders may not be returned

Goods that have been customised or modified to suit the specific needs of the customer or user may not be returned.

Goods that have been purchased in specifically for the customer or user and would not normally be held in stock by Aidacare as part of Aidacare’s range may not be returned unless upon request Aidacare’s supplier accepts the return from Aidacare. Aidacare will endeavour to procure such acceptance within a reasonable time.

Restocking Fee 

Aidacare reserves the right to apply a restocking fee of 20%. The customer will be contacted after the goods have been assessed to advise if the restocking fee applies.

Delivery Charges

Where upon assessment it is confirmed that goods have breached a consumer guarantee under Australian Consumer Law, any shipping costs to return the goods to Aidacare will be at Aidacare’s cost. If the goods have not breached a consumer guarantee under Australian Consumer Law, any shipping costs to return the goods to Aidacare will be paid for by the consumer. 

What happens when your goods are accepted for return?

Subject to any obligation of Aidacare at law to the contrary, when Aidacare accepts goods for return: 

1. For a failure to comply with a consumer guarantee which is not a "major failure", Aidacare may either: 

(a) have the goods repaired or provide an identical replacement; or 

(b) provide a refund of the amount paid for the goods; within a reasonable time. 

2. For a failure to comply with a consumer guarantee which is a "major failure" and cannot be remedied, you may either: 

(a) reject the goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available); 

(b) keep the goods and get compensation for any drop in value of the goods caused by the failure; or 

(c) agree with Aidacare to a repair of the goods; and 

3. Under express warranty, Aidacare may either repair or replace the goods or offer a refund in accordance with the express warranty. If goods are accepted for repair, Aidacare will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL. 


If you are entitled to a refund under the ACL, your refund will be issued by credit card, cheque or EFT depending on your original payment method for the goods. No cash refunds will be provided.