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Terms & Conditions


In these terms of use ("Terms of Use"), "we", "us" or “our” means Aidacare ABN 40 134 398 833. By using this website, you agree to be bound by these Terms of Use.  If you do not agree to these Terms of Use, you must refrain from using this website or making a purchase from this website.
We may from time to time amend, update or change our website, including these Terms of Use, at any time.  Amendments will come into effect from the date they are published on this website.

The content contained on our website is protected by copyright. You may use our website only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the content on our website, or create any other material using content on our website, without obtaining our prior written consent.
Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining our prior written consent.

We make no representations about websites accessed through this site which are not maintained, controlled or created by us. We do not endorse these sites and are not responsible for their content.
Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this website.


Information on this site is provided "as is" without warranty of any kind. Information on this website may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. We have a policy of continuous improvement of products and reserve the right to make improvements or changes to products without notice.


Due care has been taken to ensure all of the information displayed on is accurate. All measurements, images, colours, specifications and product information is to be used as a guide only. Aidacare and our suppliers reserve the right to modify the design or appearance of any product displayed on our website without prior notice however we strive to ensure our website is an accurate representation of the promoted products.

Aidacare are not liable for any loss suffered in connection with the use of this website or a linked website. To the extent permitted by law, we do not accept responsibility for any loss or damage which you may suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on the content contained on or accessed through this website.

To the extent permitted by law, any condition, warranty or guarantee which would otherwise be implied into these Terms of Use is hereby excluded.

Nothing in these Terms of Use excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the Australian Consumer Law or any similar law which cannot be excluded, restricted or modified. To the fullest extent permitted by law, our liability to you for a breach of a non-excludable right is limited, at our sole discretion, to the resupply of the products again or the payment of the cost of having the products supplied again.

Your use of the website

You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.

Privacy Policy

Our Privacy Policy explains how your personal information is collected and managed in accordance with the National Privacy Principles in the Privacy Act 1988 (Cth).

Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

Contact us

If you need to contact us for any reason, please do so using the contact details below:
Aidacare Customer Care Team 
Telephone: 1300 133 120 or email: or click here

Returns Policy

For returned goods to be accepted they must be exchanged within 7 days of delivery. There is no exchange for any “wet” goods purchased e.g. commodes, toileting or bathroom products etc.

No product may be returned for credit after 30 days from invoice date.

Restocking Fee within 30 days
All returned goods within these terms may be subject to a restocking fee of 20%. Where stock is purchased and the user is unable to utilise it due to unforeseen circumstances i.e. being admitted to hospital or passing on. Providing the goods are returned within 7 days and are undamaged then the restocking fee will be waived.

Network Partners & Resellers
All items returned for credit are at the freight expense of the reseller. All warranty claims will be taken up with the respective supplier and once resolved i.e. credit obtained or replacement article supplied, the reseller’s claim will be settled. In general no credit or replacement will be provided prior to the supplier /manufacturer accepting the warranty claim. The PC Manager will be responsible for forming a practical commercial view on this at the time.

Customisation of Special Orders
No credit will be issued for special orders or customised products or items altered to customer’s specifications.

Return Goods Approval
Only the Profit Centre Manager or the Customer Service Team Leader, if so authorised, may approve all returns and credits. Any application to waive either the restocking fee or 30-day limit must be approved by the PC Manager.

Returns and Requests for Credits
The company does not give cash refunds. All refunds are either by Electronic Funds Transfer, Eftpos, or onto a Credit Card.