WorkSafe Victoria provide support to people injured at work. Aidacare are contracted to WorkSafe for the supply of a broad range of Rehabilitation, Mobility and Complex Assistive Technology Equipment.
Aidacare have been a reliable and trusted partner to WorkSafe for many years. We provide a Victorian state-wide coverage for the delivery of equipment and provision of services, in addition to offering a National wide provision of services.
How to Place an Order
Who can Order: Clients and Prescribing Therapists can place orders.
How to Order:
Call (During business hours): 1300 133 120
Fax: (03) 9386 9170
Web Order: Use the VWA Filter on our website to identify contracted products. Add products to cart and submit your quote.
Orders of approved equipment items < $1,000 do not require approval and can be placed by the claimant or prescribing therapist. Orders > $1,000 will require approval by WorkSafe claims officers.
Client details required when ordering:
- Type of Assistance Required: Equipment Purchase, Equipment Hire, Service, Collection, Transport, Home Modifications or Preventative Maintenance
- Client Name
- Claim Number
- Contact Phone Number
- Date of Birth
- Date of Accident
- Delivery Address
- Details of Prescribing Clinician
- The Equipment Item Number (refer to the Aidacare website or your catalogue)
Arranging Home Modifications
Modifications are based on an in-home assessment by a therapist and can range from something as simple as installing grab-rails, hand-rails, lever taps and step-wedges to more complex home modifications such as installing fixed wheelchair ramps and widening doorways.
How to Order: Requests can be placed by Clients/Claimants and Prescribing Therapists Fax or Email.
Email to: email@example.com
Fax to: (03) 9386 9170
What to send with your request: Home Modification diagram
Once your order is placed: When we receive the request via one of the methods above our Customer Service Team will coordinate the job with our Home Modification Provider who will contact the Client to arrange a time to do the Home Modification work.
Booking a Service / Repair
Our mobile-repair technicians can come to you to repair or maintain your equipment. Our qualified staff are industry trained, test and tag certified and Police checked.
Maintaining Your Equipment
Certain equipment will automatically be scheduled for annual maintenance. You will be contacted by Aidacare’s maintenance department to book a time to conduct this maintenance. The following items are covered by automatic maintenance:
- Electric hospital bed
- Electric standing hoist
- Electric ceiling hoist
- Electric scooter
- Motorised wheelchair
- Customised Manual wheelchair
- Tilt in space manual wheelchair
- Mobile Shower transporter/commode
- Alternating air pressure mattress
- Feed pump
- Respiratory - ventilator & suction unit (does not include CPAP or VPAP or nebulizers)
Accessing Urgent After-Hours Repairs
Aidacare offers an Urgent After-Hours Repair Service to WorkSafe clients in situations where “Client’s mobility or safety is at risk, requiring urgent equipment service or supply”.
Where is this service offered: Greater Metro Melbourne
How to request Urgent After Hours Repairs: Call: 1300 133 128 or Email to: firstname.lastname@example.org
|Aidacare Urgent After-Hours Service Availability|
|Hours of Operation||Open||Closed||Phone|
|Weekdays||5.00pm||11.00pm||1300 133 128|