online@aidacare.com.au 1300 133 120

WorkSafeN

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WorkSafe Victoria provide support to people injured at work. Aidacare are contracted to WorkSafe for the supply of a broad range of Rehabilitation, Mobility and Complex Assistive Technology Equipment.

Aidacare have been a reliable and trusted partner to WorkSafe for many years. We provide a Victorian state-wide coverage for the delivery of equipment and provision of services, in addition to offering a National wide provision of services.

How to Place an Order

Who can Order: Clients and Prescribing Therapists can place orders.
How to Order:
Call (During business hours): 1300 133 120
Fax: (03) 9386 9170
Email: worksafe@aidacare.com.au
Web Order: Use the VWA Filter on our website to identify contracted products. Add products to cart and submit your quote.

Approvals Required:
Orders of approved equipment items < $1,000 do not require approval and can be placed by the claimant or prescribing therapist. Orders > $1,000 will require approval by WorkSafe claims officers.

Client details required when ordering:

  • Type of Assistance Required: Equipment Purchase, Equipment Hire, Service, Collection, Transport, Home Modifications or Preventative Maintenance
  • Client Name
  • Claim Number
  • Contact Phone Number
  • Date of Birth
  • Date of Accident
  • Delivery Address
  • Details of Prescribing Clinician
  • The Equipment Item Number (refer to the Aidacare website or your catalogue)

Arranging Home Modifications

Modifications are based on an in-home assessment by a therapist and can range from something as simple as installing grab-rails, hand-rails, lever taps and step-wedges to more complex home modifications such as installing fixed wheelchair ramps and widening doorways.

How to Order: Requests can be placed by Clients/Claimants and Prescribing Therapists Fax or Email.
Email to: worksafe@aidacare.com.au
Fax to: (03) 9386 9170

What to send with your request: Home Modification diagram

Once your order is placed: When we receive the request via one of the methods above our Customer Service Team will coordinate the job with our Home Modification Provider who will contact the Client to arrange a time to do the Home Modification work.

Booking a Service / Repair

Our mobile-repair technicians can come to you to repair or maintain your equipment. Our qualified staff are industry trained, test and tag certified and Police checked.

How to request a repair:
Call (during business hours): 1300 133 120.
Email to: servicevic@aidacare.com.au
Via Website: click here

Maintaining Your Equipment

Certain equipment will automatically be scheduled for annual maintenance. You will be contacted by Aidacare’s maintenance department to book a time to conduct this maintenance. The following items are covered by automatic maintenance:

  • Electric hospital bed
  • Electric standing hoist
  • Electric ceiling hoist
  • Electric scooter
  • Motorised wheelchair
  • Customised Manual wheelchair
  • Tilt in space manual wheelchair
  • Mobile Shower transporter/commode
  • Alternating air pressure mattress
  • Feed pump
  • Respiratory - ventilator & suction unit (does not include CPAP or VPAP or nebulizers)

Accessing Urgent After-Hours Repairs

Aidacare offers an Urgent After-Hours Repair Service to WorkSafe clients in situations where “Client’s mobility or safety is at risk, requiring urgent equipment service or supply”.

Where is this service offered: Greater Metro Melbourne
How to request Urgent After Hours Repairs: Call: 1300 133 128 or Email to: serviceah@aidacare.com.au

Aidacare Urgent After-Hours Service Availability
Hours of Operation Open Closed Phone
Weekdays 5.00pm 11.00pm 1300 133 128
Weekends 9.00am 5.00pm
Public Holidays 9.00am 5.00pm