Service, Maintenance & Repair
Keeping healthcare equipment safe, compliant, and performing at its best is an important contributor to operational success for healthcare organisations.
Aidacare delivers market-leading preventative maintenance and breakdown support, trusted by leading healthcare and aged care providers across Australia.
The Importance of Maintenance
- Ensures safety, compliance, and reliability
- Reduces breakdowns and costly emergency repairs
- Extends asset life and improves budget planning
- Supports compliance with Australian Standards
Benefits of Aidacare Maintenance
- National coverage provides fast, local support
- Over 110 mobile technicians
- Preferred partner to leading aged care and healthcare providers
- Product-trained technicians with trade expertise
- Standardised, compliant processes
- Efficient systems and data-driven reporting
- NDIS-registered and ISO 9001 certified
Our Service Offerings
Preventative Maintenance & Periodic Service
Our Service Agreement can cover a wide range of healthcare equipment, including biomedical equipment, incorporating repairs, scheduled maintenance, and condition reporting — all delivered in line with Aidacare’s comprehensive checklists and Australian Standards.
Warranty
Any equipment supplied by Aidacare that develops a fault during the warranty period will be promptly assessed and an appropriate remedy provided, regardless of whether it is an Aidacare brand or third-party product.
General Equipment Repairs
We service and repair an extensive range of equipment used across Aged Care and Hospital environments, including beds, lifters, commodes, air mattresses, pressure care products, sanitisers, and other essential care equipment.
Asset Management and Reporting
We make it easy to track, manage, and maintain your equipment.
- Each asset is labelled and recorded for easy identification and tracking
- Equipment details are securely stored in our service system
- Condition and safety checks are completed during every service
Smart Tracking & Insights
- QR-coded asset labels provide instant access to equipment details, service history, and condition reports
- Digital records are updated in real time by our technicians
- Detailed service reports support compliance and audit requirements
- Ongoing data helps you plan maintenance, manage budgets, and make informed replacement decisions
Maintenance and Repair Programs
Our flexible service agreements cover a wide range of healthcare equipment and are tailored to your facility needs.
- Scheduled preventative maintenance aligned to Australian Standards
- Customised service cycles based on equipment type and usage
- Asset grouping for efficient servicing
- Advance scheduling and communication
- Pre-approved repair thresholds for faster turnaround
Experienced Service Technicians
- Industry-trained and product-certified technicians
- Test & Tag certified
- Police-checked and compliant
Asset Reports Upon Completion
- Equipment condition summarised
- Maintenance carried out summarised
- Quote on additional major repairs required
- Report of history of expenditure per equipment item
Standards Complied with
- Australian Standard AS/NZS 3551: 2012 – Management Programs for Medical Equipment
- Australian Standard AS/NZS 105353: 2011 – Hoists for the transfer of disabled persons<
- Australian Standard AS/NZ 3760: 2010 – In-service safety inspection and testing of electrical equipment.
- AS/NZS 3551:2012 Medical electrical equipment - Particular requirements for safety - Electrically and manually operated medical beds for adult use (IEC 60601-2-38, Ed.1.0(1996) MOD)
- AS/NZS 3551:2004 (Air Mattresses and associated pumps) Technical management programs for medical devices
- ISO/DIS 7176-25 Wheelchairs – Part 25: Requirements and Test Methods for Batteries and their Chargers for Electrically Powered Wheelchairs and Motorised Scooters
- AS ISO/IEC 17025-2005: General requirements for testing and calibration laboratories (Weigh Chairs)
- AS/NZS 3973:2009 Shower/toilet chairs (mobile and static)
